A business’s reputation affects all elements of its operation. A good reputation allows an organization to attract better employees. Customers perceive them as providing a higher value, allowing them to charge a premium for their products. Customer also demonstrate more loyalty by purchasing more and a broader array of products. They also have a lower cost of capital since the market believes they will be able to continue delivering sustained earnings (Eccles, 2007). Conversely, a negative reputation will make it more difficult for a firm to hire talented people, decrease the company’s pricing power, make it harder to attract and retain customers, and increase financing costs. Given the breadth and depth of its effect, the reputation of a business is a key element in its ongoing prosperity and sustainability. CEO’s reputation As Alva Group (2017) pointed out, the importance of a CEO’s reputation to the reputation of the business itself depends, to a certain degree, on whether the CEO’s reputation is stronger or weaker than the company’s. In companies like Amazon and Tesla, where the company is fairly mature and has already established itself with some tenure, perceptions of the CEO have a somewhat muted effect on the company’s reputation – even lagging any changes in the CEO’s reputation by 2-3 months. In the case of a less-mature company like Uber, impressions of the CEO affected the feelings about the company very strongly and quickly. A CEO’s reputation is an important component of a company’s reputation – something organizations need to consider – especially when understanding where they are in their lifecycle. Powerful or fair? In a choice between a reputation of being powerful or being fair, having a reputation of fairness is far more powerful (pun intended). While power may impress, it is the use of that power that affects people. If they cannot trust that the power will be used judiciously, there will always be an undercurrent of disquiet. On the other hand, fairness engenders trust. When people believe that decisions will be made based on an understood standard, they will be more willing to participate in and uphold that standard – giving more power to the trait of fairness. Goodwill in dollars (goodwill, n.d.)notes that “Goodwill” is built over time and includes the worth of corporate identity and may be worth many times the value of its physical assets. One view of business goodwill is that it equals the value of business earnings in excess of the fair return on all the other business assets, both tangible and intangible. Three specific methods to determine the dollar value of Goodwill include the Cost, Market, and Income approaches. With Cost, an estimate is made of how much money it would take to rebuild the company from scratch. With the Market approach, one could subtract the total value of all the other assets from a purchase price. Income is the most commonly-used approach. The total business value residual method uses discounted cash flows to determine the total business value, and then the fair market value is subtracted to calculate Goodwill (Business Goodwill, n.d.). Eccles (2017) points out that, “70% to 80% of market value comes from hard-to-assess intangible assets such as brand equity, intellectual capital, and goodwill.” In the end, I would use this basic guideline to determine the value of Goodwill. The market value of an organization, multiplied by 75% provides a reasonable estimate of the dollar value of Goodwill.
References Alva Group. (2017). CEO Reputation vs. Corporate Reputation. Retrieved from: http://www.alva-group. Business Goodwill. (n.d.). Retrieved August 3, 2018, from ValuAdder: https://www.valuadder.com/ Eccles, R. (2007, February). Reputation and Its Risks.Retrieved August 2, 2018, from Harvard Business Review: https://hbr.org/2007/02/ goodwill. (n.d.). Retrieved August 3, 2018, from Business Dictionary: http://www.businessdictionary. |
This is my debut article in the interest of Indian consumers. Just my humble contribution; to enlighten them about the product or service of famous TATA SKY. Amir Khan, the brand ambassador or Mr. Ratan Tata, the person at the helm of all TATA affairs, would be ashamed of TATA SKY, once they know instead of making the life “JINA LALA”; it is turning the life “JINA HARAM” with TATA SKY at times. With much expectation I switch over to TATA SKY from local cable operator in the month of May this year. Within six months twice I they have replaced their set top box. They went out of order and it is under warranty for one year. Every time I called their customer care, they receive they call as if your are naïve. They take no less than half an hour, to guide you to switch off and on , take out their digi-card and put it back, whether you are young or old caring a fig for that! Surprisingly their call centre’s number is not toll free! You are put on hold for ten minutes and another twenty m
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